At Jacket N Joint, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a refund under the following terms:
1. Eligibility for Refund
Refund requests must be submitted within 7 days of delivery.
The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
Sale, discounted, or clearance items are not eligible for a refund.
Custom or personalized orders are non-refundable.
2. Refund Process
To initiate a refund, email us at info@jacketnjoint.com with your Order ID and reason for refund.
Once your returned item is inspected, we will notify you regarding approval or rejection of your refund.
If approved, refunds will be processed within 7–10 business days to your original payment method.
Shipping charges are non-refundable.
3. Non-Refundable Situations
Refunds will not be granted if:
The product is used, damaged, or missing tags.
The return request is made after the 7-day period.
The product was purchased on sale or during a promotional offer.
4. Damaged or Incorrect Items
If you received a defective or wrong item, please contact us within 48 hours of delivery with photos. In such cases, we will cover return shipping and issue a full refund or replacement.
Thank you for shopping with us🤗
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