Return Policy



Refund Policy – Jacket N Joint

At Jacket N Joint, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a refund under the following terms:

1. Eligibility for Refund

  • Refund requests must be submitted within 7 days of delivery.

  • The item must be unused, unwashed, and in its original condition with all tags and packaging intact.

  • Sale, discounted, or clearance items are not eligible for a refund.

  • Custom or personalized orders are non-refundable.


2. Refund Process

  • To initiate a refund, email us at info@jacketnjoint.com with your Order ID and reason for refund.

  • Once your returned item is inspected, we will notify you regarding approval or rejection of your refund.

  • If approved, refunds will be processed within 7–10 business days to your original payment method.

  • Shipping charges are non-refundable.


3. Non-Refundable Situations

Refunds will not be granted if:

  • The product is used, damaged, or missing tags.

  • The return request is made after the 7-day period.

  • The product was purchased on sale or during a promotional offer.


4. Damaged or Incorrect Items

If you received a defective or wrong item, please contact us within 48 hours of delivery with photos. In such cases, we will cover return shipping and issue a full refund or replacement.

Thank you for shopping with us🤗


Note: Color may differ!